1. The creation of knowledge assets is typically characterized by ____________
a. high upfront costs and subsequent high variable costs
b. high fixed costs and high variable costs
c. high upfront costs and low variable costs
d. low upfront costs and high variable costs
2. The least effective way to retain human capital is to _________
a. encourage employee identification with organizational mission and goals
b. provide employees with a challenging and stimulating work environment
c. require employees to sign agreements that prevent them from working for competitors in the future
d. provide employees with financial and nonfinancial rewards and incentives