The affordable flower depot is a third-generation business with over ten years of experience. The first and second-generation did exceedingly well in sells and was in good standing with the better business bureau. However, the third-generation is facing difficulty with the growth of sales and rated poorly in product quality as well as customer satisfaction. The low customer service rating over the last year is one of Affordable Flower Depot biggest challenges. The good reputation and quality of products as well as excellent customer service that the first and second-generation established is no longer in existence. It will take the management team to create an effective plan to save the business. I. Monitoring Income and compare from previous years A. Analyze budget of sales B. Observation of loss in operations C. Observation of overages in operation