Team Building and Leadership Assessment
Complete the mcq:
Question 1
______ agreements can put a team on the road to ______.
Healthy; disbandment
Healthy; conflict
Unhealthy; solution management
Unhealthy; Abilene
Question 2
The ____ person in a role clarification team building program describes his/her jobs as he/she sees it by sharing all information about how he/she understands the job.
team development
most senior
focal
least senior
Question 3
In some cases, teams in conflict may not have the time to conduct a role-clarification exercise or may prefer a team building session that focuses more on what the team needs to change in order to minimize conflict. In these cases, the most appropriate conflict exercise would be:
start-stop-continue.
continue-stop-restart.
stop-re-group-restart.
start-pause-continue.
Question 4
The authors of the text suggest that a useful way of understanding conflict is to view it as the result of:
a normal part of doing business.
a violation of expectations.
acceptable team behavior.
personality flaws.
Question 5
Ground rules should be developed by the _____, written on a sheet of paper, and posted for all to see.
team
manager
team captain
CEO
Question 6
The ____ was popularized by Jerry Harvey.
Texan paradox
San Antonio theory
Abilene paradox
Pandora's box
Question 7
Not sharing resources, not sharing credit for a job well done, and not responding to voicemails are all examples of _____.
typical ways that peers violate expectations
the typical workflow in an organization
typical ways subordinates violate team leaders' expectations
typical ways team leaders violate subordinates' expectations
Question 8
Questions such as "What problems does this team have that you have a hard time accepting, facing, or discussing?" and "What decisions have been made or actions taken recently with which you have not recently agreed?" are based on the theory of ______.
agreement management
operations management
organizational management
data gathering
Question 9
Teams who initially avoid conflict by engaging in quick problem solving and everyone goes along with the initial proposed solution, which leads to decisions being made that have not been carefully scrutinized, are known as ____ agreement.
the Harvey
unhealthy
healthy
unavoidable
Question 10
A particularly useful intervention for determining team expectations is called _____ and is considered appropriate if the team is newly organized and people do not have a clear understanding about what others do and what others expect of them.
conflict intervention
team intervention
peer exercise
role clarification exercise
11. Choose one of the team conflict mediation techniques (negotiation, role clarification, or start-stop-continue), and describe how you would use this technique to diffuse a team conflict situation.
12. What are some of the sources of conflict in teams? Choose one of the sources, and describe an exercise the team might use to overcome the conflict.