1. The most widely known award for quality in the U. S. is the ________ Award.
a. Deming
b. Johnson and Johnson
c. TQM
d. Baldridge
e. Continuous Improvement
2. A(n) ________ is a popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture idea.
a. Value
b. Organizational myth
c. Culture
d. Organizational saga
3. Making an idea practical takes place in the ________ step of the innovation process.
a. monitoring
b. diffusing
c. developing
d. inventing
e. integrating