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Take a moment to consider your own experiences with

Take a moment to consider your own experiences with customer service technology. Each of you has encountered technology in a customer service situation. Some experiences are positive and some are negative. Discuss the following:

What was the best and worst experience you had via technology in a customer service setting?

For the bad experience, how should it have been corrected?

How should the technology be changed or used differently to improve the customer experience?

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Operation Management: Take a moment to consider your own experiences with

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Operation Management: Take a moment to consider your own experiences with

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