(a) Suppose you are a personnel manager, and an individual with long hair and no necktie applies for a job as an engineer. Imagine your reaction.
What would you think about the person?
What if the person was applying for a receptionist position?
(b)In this economy customer service has become one of the keys to survival. Using the Internet, do some research about Wal-Mart and McDonald's and their approach to customer service.
How would you evaluate the implementation of customer service in each store? Compare them based on criteria that you develop.