1. Suppose a manager starts an affirmative action program to increase opportunities for minority advancement and then clearly and convincingly communicates the objectives of the program to all employees. By doing this the manager gains their support and participation. This manager is engaged in which management function?
a. Planning
b. Organizing
c. Leading
d. Motivating
e. Controlling
2. Competitive rivalry is usually based on which of the following dimensions?
price
quality
innovation
Competitive rivalry can be based on any of these dimensions