Q1. Write a brief summary of an example of the worst customer service interaction that you experienced. What made this experience unpleasant? What can you learn from this experience and apply to your job as a process technician?
Q2. Write a brief summary of an example of the best customer service interaction that you experienced. What made this experience pleasant? What can you learn from this experience and apply to your job as a process technician?
Q3. One of the best ways to learn how to treat your customers with respect is to put yourself in their shoes. List at least five tangible ways that you can be a better customer when you go to the store.