Problem: Summarize all the topics given in week 1 to 7 in A4 12 pages by using proper resources within text as well as final references. There should be introduction, headings for all topics and conclusion. (3 to 4 FIGURES)
Need to add reference as well:
Topic 1: Introduction to Service Management
Topic 2: The Service Life Cycle
Topic 3: The Service Life Cycle
Topic 4: The Processes and Functions
Topic 5: The Processes and Functions
Topic 6: The Processes and Functions
Topic 7: Measurement, Metrics, and the Deming Cycle
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Attachment:- IT Service Management and Professional Culture.rar