Discussion Post
Significant resources are expended when there is conflict in the workplace, which often results from failing to properly manage difficult people who work there. Managers are often put in the middle of dealing with difficult personality type and the various types of conflict that can result. When this is unsuccessful, a great deal of energy and resources are wasted and the organization may lose people due to poor morale (or worse). Thus finding out how you deal with these co-workers and employees and learning strategies that will help you, as a manager, is critical.
To prepare for this Discussion:
o Lloyd, S. (2012). Managers must delegate effectively to develop employees: Planning can minimize poor performance. Social for Human Resource Management.
o Mikkelsen, M. F., Jacobsen, C. B., Andersen, L. B. (2015). Managing employee motivation: Exploring the connections between managers' enforcement actions, employee perceptions, and employee intrinsic motivation. International Public Management Journal 20(2), 183-205.
o TEDx Talks. (2012, April 30). How do I deal with a bully, without becoming a thug? | Scilla Elworthy | TEDxExeter [Video file].
o TED. (2012). Dan Ariely: What makes us feel good about our work? [Video file].
o TEDGlobal. (2009). Dan Pink: The puzzle of motivation [Video file].
Post a cohesive response in which you:
a. Summarize a situation when you had to deal with a difficult person. (Note: Do not disclose names or details that might reveal someone's identification.)
b. What did you do in this situation? What impact did your actions have?
c. After reading this week's Learning Resources, describe what you learned about yourself and the other person, especially with regard to the actions that you took (or did not take) and why.
d. Explain what you might have done differently if you had different strategies in place and why.
e. How will you use what you have learned so far in this course and in this week's resources about dealing with difficult individuals interactions in your role as a manager?
The response must include a reference list. One-inch margins, double-space, Using Times New Roman 12 pnt font and APA style of writing and citations.