1) Do you think that ISS Clinic investment in electronic medical records added value for organization? How would you suggest measuring this "value"? If you don't think that it adds value, what are your suggestions for the system usage to add value for organization?
2) In your opinion, what decision options did ISS Clinic have in the case situation?
3) What data, facts or experience can you use to support your suggested options and implications?
4) List 5 of the most important concepts or knowledge that you gained from this case.