Compare and contrast the highway and biotech examples previously described. Suggest an approach that might have prevented client disappointment in the highway project. Include the following in your answer:
• What are the differences between the two projects? Provide a bulleted list.
• Identify the single most important difference between the two projects that affected client satisfaction.
• Suggest an approach to managing client expectations in the highway project that might have resulted in meeting or exceeding expectations rather than disappointment.