Case study:
Think about the customer expectations for your current employer (or a company you are familiar with) and a different international organization in an industry or field where you might like to be employed.
1. How well do the two organizations meet their customers' needs?
2. To what extent are total quality processes employed?
3. Do you feel that total quality processes affect customer satisfaction levels? If so, why? If not, why not?
4. Is the successful implementation of total quality processes affected by whether or not a company is considered international? If so, why? If not, why not?