Assignment task:
I. You will submit a final report based on your POS technician internship which should include the following items single spaced:
A. Internship Overview (1 pages)
1. Company Overview (VN Systems - Credit card processing company)
2. Internship Description (duties and learning outcomes): POS Technician.
As a POS Technician Intern at VN Systems, you will play a crucial role in ensuring the smooth operation of the Point-of-Sale systems, which are vital to our clients' retail and service businesses. This internship provides an exceptional opportunity to obtain hands-on experience with both the technical and customer-facing sides of POS technology in a supportive and innovative setting. This work allowed me to apply my technical knowledge in a real-world situation, strengthen my problem-solving skills, and enhance my ability to explain complicated technical material to non-technical users.
3. Description of Accomplishments:
+ Join a team that integrate different POS system with various terminal.
+ Analyze user's requirements and develops software functional specifications for a better result. Involved in troubleshooting and deployment of POS software for the clients.
+ Perform functional testing, interpretation, and analysis of results of tests before shipping out POS.
+ Maintenance and support of all computers (servers, desktops, cash registers, and laptops), databases, network and separate printers, and all other IT equipment.
+ Configure DHCP, TCP/IP, Static IP for Printer and Terminal to be work with different POS system.
+File build Terminal based on application as request.
+ Renew PCI Compliance, app update terminal, activate and provision account for client as needed.
4. Total Number of hours worked: 320 hours
B. Reflection (1-2 page- please page break): You can write this final report based on this additional information "My background" and "Highlight:
*My background: My name is S, I'm a junior pursuing Computer Sciecne at Kennesaw State University. The coursework I have taken so far that could related to this internship are Data Structure and Software Engineering.
*Highlight:
- Answering phone call to assist customer related to technical issues of POS
- Worked along with IT teams to develop systems, and IT help desk to offer technical support.
- Analyzing user requirements as well as software performance.
- Learn, modify, and develop POS software in C#, web API, UI, and database.
- Tools/ Technology:
- Internal portal, server, and gateway
- Internal Customer Relationship Management (CRM)
- Visual Studio
- Web API, Entity framework, Xamarin
i. Educational Value - What was the value and meaningfulness of your work-based learning experience compared to the rest of your coursework in the program? Be specific - how valuable was this experience compared to other coursework? Why? How could it be improved to really be a bridge between coursework and independent work in the field?
ii. Connectedness Insights - Describe at least two ah-ha moments that occurred during your work-based experience that deepened your understanding of your current or previous coursework. In your description, highlight new insights that connect content learned from previous coursework.
iii. Integrated Problem Solving - Describe a significant obstacle or challenge that you encountered during your work-based learning experience. Then, provide insight as to the ways you applied knowledge learned during current and previous coursework to help you navigate, solve, or overcome the obstacle/challenge.
iv. Values Growth - Identify at least two personal or professional values that you hold. These values may include but are not limited to a strong work ethic, responsibility, integrity, honesty, reliability, adaptability, accountability, self-motivation, confidence, loyalty, compassion, empathy, patience, positivity, and flexibility. These values can be seen as guiding principles that drive how you act and decisions that you make. Provide specific evidence of how your work-based learning experience helped contribute to your growth related to each value. Growth may be considered identifying and solidifying what the core value means to you or gaining confidence and self-esteem.