Assignment:
Supporting Customers Creative.com is an ebusiness that sells craft materials and supplies over the Internet. You have just started as the vice president of customer service, and you have a team of 45 customer service representatives. Currently, the only form of customer service is the toll-free number and the company is receiving a tremendous number of calls regarding products, orders, and shipping information. The average wait time for a customer to speak to a customer service representative is 35 minutes. Orders are being cancelled and Creative.com is losing business due to its lack of customer service. Create a strategy to revamp the customer service center and get the company back on track.
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.