Problem: According to Covey, the ability to pursue productive, Win/Win or No Deal agreements and relationships is a powerful strategy for effective personal and organizational relationships, and it is based upon three character traits: Question options: a) integrity, maturity, the abundance mentality b) unselfishness, ability to listen, applying the golden rule c) understanding, strategic thinking, synergy d) cooperation, competitiveness, balance e) positive thinking, independence, sharpening the saw