Task: Strategic Quality Management and Customer Satisfaction
Question 1: What is a process?
Question 2: Identify some processes in your organization and briefly map each in terms of process inputs, outputs, and goals.
Question 3: What is the effect of process improvement in relation to a firm's strategic plan?
Question 4: How might the organization utilize data in order to make quality improvement decisions?
Question 5: Provide an example of a time an organization gathered specific data and applied quality management tools to analyze and make quality recommendations.
Question 6: What were some of the most important ideas about Quality Management?
Question 7: How might this be applied in business life?