Steps to provide good quality customer service
Problem: Great customer service delivery requires some special skills. Why is the high quality of personal service important and what are the steps to provide good quality customer service.
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Explain the concept of data mining. Providing five examples of companies that are currently using data mining, and explain why each is using it.
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Explain why a customer-centric Web site design is so important, yet is so difficult to accomplish.
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Why is the high quality of personal service important and what are the steps to provide good quality customer service.
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Yelp and Facebook are among the many growing social media sites allowing customers to give feedback about products, services, and experiences.
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