1. List the steps of the management by objectives (MBO) approach.
2. Provide two instances when written communication should be utilized and two when the choice should be oral communication.
3. List the stages in Tuckman's model of group development including the phase added later in his work. Briefly describe the nature of each stage.
4. Describe some of Frederick Taylor's observations that led to his development of the scientific management philosophy.
5. Briefly discuss the elements in the communication process.