Question 1: Discuss the three steps in constructing an e-business: self diagnosis, reversing the value chain, and choosing a narrow focus.
Question 2: Compare and contrast service excellence, operational excellence and continuous innovation excellence. Which is the most appropriate?
Question 3: What are the goals and infrastructure of selling-chain management?
Question 4: What is the significance and goals of customer relation management?
Question 5: Define operational transparency.
Question 6: List reasons why supply chain management boom exist.