Question: Staying positive when dealing with a negative situation or complaint is difficult. Think of a time that you had to respond to an unideal situation (whether an internal conflict or external problem). What strategy/strategies did you use to stay positive or relay positive language when responding to the issue? What strategies presented in Chapter 8 (Guffey et al. 2022) helped or might have helped your situation? Your response should be between 150 to 250 words.