Assignment Problem: I am having some system issues today. The Operating System I use is Windows 10. I currently use the software CPR Plus on a daily basis to access patient data for home infusion services. However, every time I open the software today it either does not open or freezes up while I am reviewing a patient's record. I have tried logging out of CPR Plus and logging back in, but that has not fixed the issue. Can you help me? Thank you in advance.
Respond to the email as if you are an IT professional working at a help desk.
If you are having issues troubleshooting the user/system error because you do not have enough information, ask the user clarifying questions. Consider the following:
- What important information do I need to know in order to troubleshoot the user/system error?
- Did the initial post provide me with enough information to identify the probable cause and to implement the fix?
If you believe that you have enough information, state your hypothesis concerning the issue's cause in the email response.