Rank the best practices provided in order of importance, based on their priority within a global organization. Give a brief explanation as to why you ranked them that way.
1. Start with a needs assessment, and pay special attention to culturally unique aspects of the job.
2. Cognitive learning outcomes are necessary, but not sufficient… develop skill-based and affective outcomes too.
3. Use culture-generic training, especially if trainees could potentially be interacting in multiple cultures.
4. When using culture-specific training, match the design of training and learning outcomes to the work situation.
5. Use longer, more complex training for longer, more complex assignments.
6. Don’t waste time … individualize training to the trainee (if possible).
7. Provide trainees with an advanced organizer… use a guiding theoretical framework.
8. Get the best of both worlds … use an integrated training approach.
9. Make sure learning occurs during training… provide developmental feedback on intercultural competence throughout.
10. Evaluation of intercultural competence training should go beyond smile sheets … assess multiple outcomes with multiple methods.