1. Some first-line managers are likely to behave more as rank-and-file workers than as managers because:
They believe the technical work is more important than supervising
They enjoy technical-task work more than people-management work
They desire management titles and pay but no management responsibilities.
2. In the long run the first-line manager who acts out of fear of being disliked:
Becomes everyone’s friend Is highly respected for kindness and consideration
Can be liked by many but respected by few
Has to earn employees’ affection over and over again