1. In the last few decades, it has often been observed that while IS expenditures (salaries, number of IS staff, etc.) have risen, productivity has not increased at the same rate. This observation is referred to as
the "productivity paradox"
the cost of doing business
inflation
underperformance
2. ________ software is the collection of software that controls the basic functions of the computer. That is, it coordinates the interaction between hardware devices, peripherals, application software, and users.
systems
intergration
command
applications
3. Procedures that different computers follow when they transmit and receive data are called
modems
controls
protocols
networks