Assessment task 1:
Answer the following questions. Each question must be completed.
1. List 6 sources of information which could provide you with details on the Hospitality industry and provide one example for the type of information you could obtain from each source.
2. List the relevant sources for legislation, regulations and guidelines where you could obtain information relating to the following areas:
Areas of interest
Liquor (RSA)
Health and Safety
Food Safety
Workplace relations
Consumer protection duty of care
Worker's compensation
Privacy
Equal opportunity, anti discrimination
3. What is the purpose of and the basic requirements which must be met by Hospitality businesses for the following legislation?
Legislation
Responsible service of alcohol (RSA)
Food Safety
Responsible Conduct of gaming (RCG)
Community Protection
4. Which services are typically provided by the following businesses in the Hospitality sector?
Business
Pub
Hotel
Resort
Coffee shop
Restaurant
Bed & Breakfast
Hospital
Fast food restaurant
5. What are the responsibilities of the following departments in a hotel?
Department
Housekeeping
Front Office
Kitchen
Food and Beverage
Functions
6. Choose 2 of the following departments and list 5 career possibilities which can be pursued in that area of Hospitality:
Department
Front office
Food and Beverage
Kitchen
Housekeeping
Gaming
Functions/Events
7. Select a Hospitality department relevant to your Career or training. List 3 job roles and provide details for the duties they typically perform:
8. Provide 4 suggestions for good environmental practices in the Hospitality industry:
Environmental practice (what needs to be done)
9. List 6 attributes which are required for people who seek a career in the Hospitality industry:
10. List 2 examples of modem technology used in the following Hospitality departments, and describe its applications:
Department
Food and Beverage
Kitchen
Front Office
Housekeeping
Sales and Marketing
Stock Management
Project Management
11. Provide 3 examples of ethical conduct in the workplace:
12. Provide 2 examples of current issues of concern to the Hospitality industry and how these impact on the industry:
13. Provide an example of how the following industries interrelate (are connected with each other) in the Hospitality and Tourism industry.
Industry - Relationship (how are these connected/Important to each other)
1. Wineries
2. Tourism
3. Hotels, Restaurants, Resorts
14. Which information could you share with your colleagues after you have attended a major trade show and how would this be beneficial for your customers? List 4 examples
15. What is the purpose of Equal Employment Opportunity (EEO) and anti-discrimination legislation?
List 3 examples of unlawful discrimination practices in the workplace:
16. What is quality assurance? What is the purpose of quality assurance and how may this important on a business?
17. What is a Hospitality award? What is covered under an award?
What is a Hospitality award?
What is covered by an award?
18. What is a union? What is the purpose of a union? What is the main union for Hospitality workers?
Assessment Task 2:
You are required to source and interpret each of the following types of information about the Hospitality industry relevant to your area of training or studies. The details you source for each question need to be clearly presented to enable you to share this information with your colleagues in a presentation or as a newsletter.
1. Current and emerging products and services
2. Current issues + relationship between other related industries
3. Career opportunities
4. Compliance issues and quality assurance
5. new products, technology, techniques and services
6. work ethic required to work in the industry
1. Current and emerging products and services
Go to the following websites and write a summary of the latest trends in food, beverage and accommodation
Article 1- Australia's Food and Wine Trends for 2016 - Tourism Australia
Article 2- Emerging Trends for Hospitality Industry By Dhruv Patel
2. Current issues / and relationship between other related industries
Go to the article below and access the summaries on pages 35 and 43 in the document. what are the key issues kited in each summary on these pages?
3. Career opportunities
Go to the web link below and identify the career paths available in the Hospitality sector you are training or working, If none apply, select the career paths for "Front office"
4. Compliance issues and quality assurance
a. Go to the United Voice website and list the type of advice you could obtain on your rights in the workplace:
b. Go to the Restaurant and Catering Industry Association website and take a look at the "Gold License Accreditation Scheme" and at the "Green Table Australia" Program. What do these offers? And what do they require from a business in terms of compliance and quality provisions?
5. New products, technology, techniques and services
Go to the following website and explore 3 new technologies that impact on or win change the Hospitality industry at present:
6. Work ethic required to work in the industry
On your own initiative, choose an industry magazine, talk to professionals in the industry, and visit a library, see a job agency Or Similar and research the work ethic required to work in the Hospitality industry (sector or department of your Choice). Provide sufficient Information that covers all aspects typically expected in the industry.
7. Summary
How can you use the information you have gathered in questions 1-6 in a workplace in the Hospitality Industry? Which of the information can be used to improve your skills and performance in the workplace? How?
Attachment:- Information on the Hospitality industry.rar