Sink and Tuttle strategic matrix
Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on the relationship between a company, its suppliers, customers and operations and the processes linking them.
They established seven criteria:
- Efficiency (system inputs)
- Effectiveness (system outcomes)
- Productivity (outcomes/incomes)
- Profitability (outcomes/ inputs)
- Quality (anywhere in the process model)
- Innovation
- Quality of work life.
Sink and Tuttle provide a focus linking performance measurement and the strategic planning process.