Since were discussing performance measures this week and, Financial Management

Since were discussing performance measures this week and

Since we're discussing performance measures this week, and since we've all experienced outsourced customer service (via a call center), we might want to apply our analytic skills to asking how we might measure the performance of such a center. Thoughts?

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Financial Management: Since were discussing performance measures this week and

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Financial Management: Since were discussing performance measures this week and

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