There are significant differences between large and small organizations – this week we read about the decentralization that is typically present in large organizations. We were introduced to the Balanced Scorecard, which is used to help managers make better decisions with more current data.
The authors used the example of Hyatt Hotel chain, in which the employees at a specific site (Maui) are authorized to make the decision regarding a hotel guest’s checkout time.
Let’s discuss how this might play out…provide an example of how a late checkout would impact the organization’s goals.
What are the relevant data that contribute to this decision?
How does the Balanced Scorecard help with the decision-making process?
What is the ROI for this decision?
In your replies to your peers’ posts, use your critical thinking skills to determine if all pertinent points were covered. Ask for clarification if there were points that you did not understand. Finally, explain how the use of ROI alone can lead to bad decisions.