For a business letter, show what are some ways ‘tone' will be misunderstood? Show what can you do to avoid this possibility for miscommunication when writing a letter? Have you ever written a letter where your ‘tone' was misunderstood?
2. When sending messages both externally and internally (outside your company), Show how do you differentiate between sending an informal document, or a more formal document (via email, memos, letters)? Show what situations is an email appropriate?