Problem 1: Should nurses avoid getting into conflict scenarios?
Problem 2: What de-escalation strategies can nurses use when a conflict arises between them and the patient?
Problem 3: What is the role of documentation during conflict situations?
Problem 4: A nurse manager asks the RPNs on the floor to perform a controlled Act. The RPN is a newly graduate and has no experience performing that controlled act. What should nurses do in that scenario using the procedure and authority guidelines?