1. Identify a company, doesn’t need to be healthcare, that you have brand loyalty. Share the steps of the customer loyalty pyramid with your experiences with that company to get to the stage of loyalty. Why do you feel you are loyalty to them?
2. How well does Miller's style and tone serve him in his E-mail explanations of why Lotus Notes isn't serving the company well? How would you do it differently?
3. name 6 companies who do not accept tattoos on their employees or require them to cover up and give a detailed reason for each company