Part A:
Services that we actively seek out and employ of our own accord are referred to as ________ services.
A) internal
B) voluntary
C) do it yourself
D) intangible
E) personal
Part B:
Which Baldrige criterion requires the applicant to outline what his or her firm is doing in the area of corporate citizenship?
A. business results
B. process management
C. strategic planning
D. leadership
E. customer and market focus
Part C: Which of the following points for management devised by Deming encourages parallel processing in focused teams?
A) constantly improve the system
B) create constancy of purpose
C) institute education and self-improvement
D) break down barriers between departments
E) adopt a new philosophy