Question: Senior Security Co. offers a range of security services for senior citizens. Each type of service is considered within a separate department. Mary Pincus, the overall manager, is compensated partly on the basis of departmental performance by staying within the quarterly cost budget. She often revises operations to make sure departments stay within budget. Says Pincus, "I will not go over budget even if it means slightly compromising the level and quality of service. These are minor compromises that don't significantly affect my clients, at least in the short term."
Required: 1. Is there an ethical concern in this situation? If so, which parties are affected? Explain.
2. Can Mary Pincus take action to eliminate or reduce any ethical concerns? Explain.
3. What is Senior Security's ethical responsibility in offering professional services?