SERVICE OPERATION MANAGEMENT
TASK:
Select any service organization with which you are familiar. Write a paper about it with the following sections:
1. Introduction - Give a brief overview of the company including its services, location & history.
2. Product - Describe the service in more detail.
3. Process - Give an overview and flow diagram of the service process.
4. Location - Explain why your business is located where it is. Discuss issues pertinent to its location.
5. Layout - What type of layout does your company have? What is the rationale behind the layout? How does the organization manage bottlenecks?
6. Supply-Chain Management -
a. What is the supply chain strategy for your company?
b. Discuss how the supply chain is managed.
7. Summarize by linking the service operations strategies to the mission and goals. You may make recommendations for improvements.
Written Report Guidelines
• Your report should be between 5 - 7 pages
• The report should include
• Cover page with Project Title, Student Name & Student ID Number
• Table of Contents
• Executive Summary
• Introduction
• Body of the Project
• Conclusions
• Recommendations
• References
The assignment will be evaluated on the following dimensions:
1. Grasp of the subject: Overall view of the subject, comprehensiveness; extent to which concepts from the course is applied to your paper.
2. Research: Soundness of interpretation; quality of material; effort expended to gather information.
3. Formatting, References & Similarity.