Select an organization to study for this exercise it should

Question

Workshop: The Balanced Scorecard and Organizational Effectiveness*

1. Divide into groups of four to six members.

2. Select an organization to study for this exercise. It should be an organization for which one of you has worked, or it could be part of the university.

3. Using the exhibit "The Balanced Scorecard Approach to Effectiveness" (Exhibit 2.8), your group should list eight potential measures that show a balanced view of performance across the four categories. Use the following table.

4. How will achieving these goals help the organization to become more effective? Which goals could be given more weight than others? Why?

5. Present your chart to the rest of the class. Each group should explain why it chose those particular measures and which they think are more important. Be prepared to defend your position to the other groups, which are encouraged to question your choices.                                                                                                                                                                                                                    

Effectiveness Category	Goal or Subgoal	Performance Gauge	How to Measure	Source of Data	What Do you Consider Effective?
(Example)	Egyilibeium	Tummy' rates	Compare percentages of workers who left	HRM files	25% reduction in first year
financial	1.
	2.
Customers	3.
	4.
Internal Business Processes	5.
	6.
Learning and Growth	7.
	8.