Question:
Quality from the scientific method to quality management. Describe a couple of examples and then describe a less than positive experience you had with a "not as good product or service" as you expected.
For this:
1. Describe the experience.
2. What were your thoughts as the experience took place - delight, frustration, etc.?
3. If it were your business, how would you have changed the situation?
Would like you to describe a couple of examples of quality management and/or scientific approaches to quality-which ever you feel best at answering.