Read and complete Ethical Dimension "Who Should We Hire?"
Sales Manager: Should a sales manager hire the most qualified candidate for a sales position or apply different criteria such as gender or ethnicity?
Customer: Should it make a difference if the salesperson is very different from you in terms of ethnicity, gender, or some other characteristic?
HR Department: What training should sales managers receive about the importance of diversity in the workplace, particularly as it relates to the relationship between the salesperson and the customer?