Question 1:
i) Describe the Rooms Division Management of a first class hospitality establishment.
ii) Illustrate out the relationship between the room Division and the other departments of the establishment.
Question 2:
(a) Write concise notes on:
(i) Process of management
(ii) People-organisation relationship
(iii) Managerial environment.
(b) Discuss and describe the internal and external environmental factors which affect the functioning and operation of a hospitality industry.
Question 3:
(i) Discuss and describe the key concepts that a unit manager would apply to manage service quality at his unit.
(ii) Critically illustrate out the various approaches to total quality management.
Question 4:
(i) What are the elements determining the tourism product?
(ii) Which sectors and services of the hospitality industry are closely related to sectors and services of the tourism industry?