Assignmment:
Q1. The future role performance of health services managers will increasingly require the support and participation of the clinical professions.
a. true
b. false
Q2. Political behavior and conflict are normal aspects of organizational change.
a. true
b. false
Q3. Because full recovery is not the goal for many areas of health care (e.g., chronic care),
a. these areas cannot be evaluated
b. process measures are not applicable
c. a comparison of actual versus expected outcomes may be most appropriate
d. technical aspects of care are most important.