Role of a quality control department, Operation Management

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Role of a quality control department

I need an introduction and conclusion of 150-200 words each of the following paper.

a) What are TQM and ISO?

b) How might TQM and ISO be used to improve an organization?

c) What are the benefits and challenges each?

d) What is the role of a Quality Control department in relation to either TQM or ISO?

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Operation Management: Role of a quality control department

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Operation Management: Role of a quality control department

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