Problem:
Effective communication helps to decrease the risk of client injury and increase continuity of care. Find one (1) evidence-based tool/strategy, besides SBAR, that can be used to improve communication in a healthcare setting. Discuss this tool/strategy, how it's already implemented in your current practice setting or how it could be useful to your current practice setting. As the RN, describe how you would manage one (1) of the following situations: You overhear a physical therapist speaking with a patient's family member in an aggressive, rude manner. How would you handle this situation? The son of a patient comes to you and, in an angry tone, begins accusing you and the health care team of improper treatment of his mother. He claims that one of the other staff members was verbally abusive to his mother and that she is receiving inadequate treatment. How do you respond and what actions should you take next?