Problem
• Review two business process management modeling tools, which may be used within organizations.
• A new staff, Kesha Hall, has joined the Business Process Management team in your organization. Mrs Hall is responsible for process identification phase on the project but she is not clear of what to do. Using practical examples, explain the process and activities that must be completed.
[Tip - define your terms, state the nature of business, identify core/support/management processes, steps used for as is process, how data can be collected and from whom.