Discussion:
Review the Sample Departmental Organization Chart, which includes titles, a brief position description, incumbent and his/her competencies.
• Identify all gaps that they perceive relative to the department's meeting strategic goals.
• Identify a minimum of four and a maximum of 10 gaps. Gap analysis may speak to presence of needed competency, human capital, general resource, etc.
• Develop an action plan (without reduction or increase in headcount) based on the "build or buy" option outlined in the lecture.
• Be sure to address training and development opportunities and specify what training should take place and by whom.
Attachment:- Create a customer loyalty program.rar