1. Develop a fact-finding plan including interviews, documentation review, observation, questionnaires, sampling, and research.
2. Review the organizational model above and list the individuals you would like to interview. Prepare a list of objectives for each of the interviews you will conduct.
3. Prepare a list of specific questions for each individual you will interview.
4. Design a questionnaire that will go to a sample of Kahuna Cleaning Supply customers to find out if they were satisfied with the sales and ordering process. Your questionnaire should follow the suggestions in this chapter. Also, decide what sampling method you will use and explain the reason for your choice.