Review the "Handling Difficult People-Interventions" portion of the week 4 lecture. Based on the techniques outlined there, illustrate how you might handle an interpersonal conflict with a fellow team member in the workplace. In your analysis and application, discuss which techniques would be most appropriate or least appropriate in the context of a team meeting and in the context of a private, one-on-one interaction with the team member.
Handling Difficult People-Interventions:
- Have the group decide
- Use the agenda and ground rules
- Be honest; say what's going on
- Use humor
- Accept or legitimize the point or deal
- Use body language
- Take a break
- Confront in the room