Review service policies and procedures


Problem

Jane is to Facilitate a meeting with her innovation team to plan and innovate and improve one procedure and one practice. Jane is to Implement a prototype design, ready to test in practice.

In the meeting Jane will need to:

A. Provide an introduction to prototyping and testing as per the Design Thinking approach

B. Put together a prototype plan for implementing the innovative idea/s - remember to reinforce the value of innovation and remind the team of the purpose of the activity

C. Review service policies and procedures to remain within required Review service policies and procedures to remain within required guidelines

D. Assign responsibilities, roles and deliverables for implementing the plan

E. Establish core drivers, milestones and documentation for recording progress and outcomes.

F. Determine how to measure success.

G. Determine how you will involve and communicate with stakeholders throughout the testing phase

H. Discuss emotional intelligence and change management strategies for implementing the innovative change that is respectful and considerate of service personnel and community members. Using your prototype plan, update your WIP with timelines and tasks assigned to members of the team, ready to commence implementation, once the plan is approved.

I. Ensure the team is confident and clear about expectations and where required, provide training to enable everyone to complete tasks assigned to them.

J. Remember to acknowledge and celebrate the strengths, achievement and efforts of each and every team member, using the chosen method established in the first meeting.

K. Jot all information to be discussed in the meeting agenda.

L. Upload the most current version of the WIP.(It must reflect the step-by-step process and actions required to complete for the testing phase and clearly show the expectations of each member of the team.)

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