Discussion:
1) Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?
2) Review the article "Offshoring American Health Care: Higher Quality at Lower Costs?" How does the leadership style of Dr. Devi Shetty seem to fit any of the leadership theories that were developed ? Provide examples from the article in which Dr. Devi Shetty exhibited one or more of the six key leadership competencies described in.