1. Which of the following involves implementation, one of the four elements of leadership teams, involve?
a. Setting long-term objectives
b. Understanding employees’ perceptions about quality standards
c. Providing resources for improvement
d. Formulating milestones for the company to achieve
2. Review is one of the four elements of leadership teams and involves:
a. formulating human resource goals.
b. aligning reward systems to support the quality approach.
c. ensuring that all employees have the skills to participate.
d. monitoring progress in attaining objectives.