Discussion Questions: Summarize the case study, in your own words, by answering the following questions.
Case study: Using Control Charts in a Healthcare Setting by Jack Boepple
Abstract:
This teaching case study features characters, hospitals, and healthcare data that are all fictional. Upon use of the case study in classrooms or organizations, readers should be able to create a control chart and interpret its results, and identify situations that would be appropriate for control chart analysis. The case is best suited for MBA operations courses and modules, but it also could be used in a hospital setting at a facility that has embraced a continuous improvement philosophy.
Read the entire case study above and answer the questions below using the Case Study Report Template. Do not copy and paste from the video or article.
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Check out other references and resources related to the case study. These should be included in the project template you submit.
Discussion Questions:
a. Describe the organization where the problem exists
b. Summarize how the hospital assessed the current process performance.
c. Discuss the critical metrics that were monitored in the case study.
d. In your own words, what is the purpose of control charts in the case study.
e. List the different types of control charts used and the purpose of each.
Attached you will the files containing source information for this case study and a basic template for you to complete and submit your work.
Each case study involves current events related to quality improvement tools applied to processes. I will provide you with the topic and articles that can be found on the internet. This will be followed by discussion questions that I expect you to address in your paper.